Responsible Gaming

Responsible Gaming and Player Protection Policy

Our website is dedicated to promoting responsible gambling, raising awareness about problem gambling, and enhancing prevention, intervention, and treatment measures. Our Responsible Gambling Policy demonstrates our commitment to minimizing the negative impact of problem gambling while encouraging responsible gambling practices. We aim to provide a safe and enjoyable experience while highlighting the potential social and financial risks associated with problematic gambling.

Features for Responsible Gambling

To support our customers in gambling responsibly, we ensure all staff receive responsible gambling training and provide the following features:

  • Customer-driven loss limits.
  • A self-exclusion option available through Customer Support.
  • Links to support organizations such as SICAD, GamCare, and Gambling Therapy.
  • Self-protection and awareness resources.
  • Tools to safeguard player accounts and prevent underage gambling.

Temporary Account Closure or Self-Exclusion

You may restrict your access to your account temporarily or permanently at your discretion. To do so, visit the relevant section in your account (Profile > Player Protection) or contact our Customer Support team. Account blocking and self-exclusion requests take effect immediately. To revoke these restrictions, contact Customer Support. For your protection, the revocation may take up to seven days to process.

Maintaining Control

While most customers gamble responsibly, some may find it challenging. Here are some tips to maintain control:

  • Gamble in moderation as a form of entertainment, not as a way to earn a living.
  • Avoid chasing losses.
  • Keep track of time and the amount of money spent.
  • Use the loss limits functionality in the Settings panel under Profile > Account, or contact Customer Support for assistance.
  • Consider self-exclusion if you need a break from gambling.
  • If you need support, reach out to the organizations listed below.

Monitoring Account Activity

You can monitor your account activity, including transactions (deposits, withdrawals, bets), by visiting the History > Transactions section in your account. If you notice any unauthorized transactions, notify Customer Support immediately and change your password. It is your responsibility to keep your login details secure and not disclose them to anyone. The website is not liable for unauthorized access due to your failure to safeguard your credentials.

Do You Have a Gambling Problem?

If gambling negatively impacts your life or someone else’s, consider the following questions:

  • Do you neglect work or studies due to gambling?
  • Do you gamble out of boredom or to pass time?
  • Do you gamble alone for long periods?
  • Have others criticized your gambling?
  • Have you lost interest in family, friends, or hobbies due to gambling?
  • Have you lied, borrowed, or stolen money to cover gambling losses?
  • Do you feel compelled to gamble until all your money is gone?
  • Do you gamble immediately to recover losses?
  • Do you gamble after arguments or disappointments?
  • Does gambling cause depression or suicidal thoughts?

The more questions you answer "yes" to, the more likely you are experiencing gambling issues. For professional advice and support, contact:

Underage Gambling

Gambling is strictly prohibited for anyone under the age of 18. We conduct age verification checks on all customers using payment methods accessible to minors. Random age verification checks are also performed on other payment methods. Anyone under 18 found using this site will forfeit any winnings and may be reported to the authorities.